Your Chief Customer Officer —
Without the Full-Time Cost
Senior CX leadership for SaaS companies and ticketing platforms that need a real CCO — someone who owns the customer journey end to end — but aren't ready for a full-time executive hire.
⚠️ Only 2 client spots available at any time — to ensure full focus and real results
What Is CCO On Demand
Senior CX Leadership. Delivered as a Service.
A full-time Chief Customer Officer requires a significant leadership investment — something most early-stage SaaS companies and growing ticketing platforms are not ready for.
CCO On Demand gives you the same strategic leadership, operational depth, and C-suite accountability — delivered through a monthly engagement model — backed by 19+ years of building customer operations from the ground up.
⚡ This is not consulting. This is leadership.
I don’t just advise — I work as part of your leadership team, attend your meetings, own your CX outcomes, and report directly to you as CEO or Founder.
Who This Is For
Two Audiences. One Solution.
CCO On Demand is built for leaders who need senior CX ownership — but are not ready to hire a full-time Chief Customer Officer.
🛠 SaaS Founders & CEOs
You’ve built a product — but CX is fragmented, reactive, and lacks ownership across the customer journey.
- Support operations growing but inconsistent
- Customer churn is present but unclear in root cause
- No ownership of end-to-end customer journey
- Support not treated as a strategic function
- Need accountable CX leadership, not advice
🎫 Event Ticketing SaaS Leaders
Your platform is scaling — but conversion, retention, and CX alignment are not structured for revenue impact.
- Support, CS, and sales operating in silos
- Presenter retention is reactive, not system-driven
- Demo-to-conversion varies by agent performance
- No CX strategy tied to revenue outcomes
- Need one accountable CX leadership owner
Full Scope of Ownership
What I Own as Your CCO — end-to-end accountability across the entire customer experience lifecycle
End-to-End CX Ownership
I take full responsibility across support operations, customer success, revenue retention, team structure, and CX strategy — ensuring every part of the customer journey is aligned to business outcomes.
Full Scope of Ownership
What I Own as Your CCO
I take end-to-end ownership of all five pillars of the customer experience — not just advisory on one area. This is full operational accountability across CX, revenue, and retention.
🛠 Support Operations
- SLA design, governance & breach management
- Ticket workflow & escalation structure
- SOP creation & team standardisation
- Helpdesk configuration & tool audit
- AI & automation strategy
- Monthly support health reporting
🤝 Customer Success
- Onboarding programme design
- Customer health scoring system
- Proactive retention workflows
- QBR framework for key accounts
- Product adoption strategy
- Churn risk identification & escalation
💰 Revenue & Retention
- Churn reduction strategy & execution
- Expansion revenue identification
- CLTV improvement framework
- Demo-to-conversion system (ticketing)
- Revenue signal tracking from support data
- Support-to-sales pipeline alignment
👥 Team Building & People Development
- Recruitment strategy & role definition
- Onboarding & training curriculum design
- Agent & CS performance management
- Career path & coaching frameworks
- Agent satisfaction & culture management
📊 KPIs, Reporting & CEO Visibility
- CX KPI framework aligned to business goals
- CEO/Founder monthly dashboard
- Churn risk & customer health reporting
- Board-level CX performance summary
- Data-driven continuous improvement system
How It Works
Simple. Structured. Accountable.
A 4-step engagement process designed to move fast, build trust, and deliver measurable CX and revenue outcomes.
Discovery Call
30–60 minutes focused on understanding your CX setup, team structure, tools, and key operational gaps impacting performance.
CX Audit & 90-Day Plan
Full CX audit followed by a prioritised 90-day execution plan with clear ownership, milestones, and measurable business outcomes.
Monthly Retainer Begins
Embedded into your leadership team — attending key meetings, driving execution, and reporting directly to the CEO or Founder.
Continuous Improvement
Monthly CEO reporting, quarterly strategy reviews, and continuous optimisation aligned with business growth and CX maturity.
Why Govindraj Shetty?
19+ Years of Real CX Leadership — Built for Revenue, Not Just Support
Govindraj Shetty built Customer Support and Customer Success functions from the ground up — designing systems, SLAs, helpdesk architecture, training programs, and a structured WebSales engine that directly contributes to revenue growth.
At Yapsody, he led the transition from reactive support to a proactive, revenue-aligned Customer Success model — improving retention, increasing expansion revenue, and strengthening long-term customer value.
This is not consulting. This is ownership of churn reduction, demo conversion, and CX-led revenue growth.
Ready to Improve Your CX & Revenue?
Book a short discovery call to explore how CCO On Demand can help you structure customer experience, retention, and growth.
📅 Check Availability & Book a Call