Weekly Blogs
Stay updated with practical tips, strategies and insights for building word-class support teams. From tools and workflows to leadership and metrics – we cover it all every week.
The Power of a Knowledge Base in Customer Support The Power of a Knowledge Base in Customer Support In the fast-paced world of customer service, one tool that stands out as a game-changer is the...
Whether you are a well-established firm or just starting to scale and grow, a successful customer service team can help you to grow your business, boost retention and increase sales among your...
Many Support Leaders are consistently under pressure to reduce the support cost keeping the quality at a top-level. To do that, they implement lots of good practice. They set KPI’s to measure...
To build a very highly effective, Customer Support Department. Leaders should always put their team in the best position to succeed. Leaders will always give their team the tools to be...
Every organization has the 2 important goals towards Customer Support Team 1) Increasing Operational efficiency: Organizations always want to ensure that they...
1. Inbound Call Center Services: – 800 Call Answering services: Nothing makes your business closer and more...
1. By Escalating Complaints about the Product: Escalating complaints to the Product team allows them to identify the root cause of issues and follow the Problem Management process to fix them...
1. By Escalating Complaints about the Product: Escalating complaints to the Product team allows them to identify the root cause of issues and follow the Problem Management process to fix them...