Support Center Team Leaders play a very crucial role in the Support Center Department. They are the link between the Support Agent & the other stakeholders within the Organization Team. They...

Support Center Team Leaders play a very crucial role in the Support Center Department. They are the link between the Support Agent & the other stakeholders within the Organization Team. They...

Support center Quality Assurance is a process where a Manager, supervisor, QA specialist & Support Team Leader monitor and evaluate how well, support professional handles customer interactions. A...

Support center Quality Assurance is a process where a Manager, supervisor, QA specialist & Support Team Leader monitor and evaluate how well, support professional handles customer interactions. A...

Support Team Leader Role in SLA (Service Level Agreement) Let us first understand what is a Service Level Agreement?  It is an agreement between a company and its customer. It talks about the...

Support Team Leader Role in SLA (Service Level Agreement) Let us first understand what is a Service Level Agreement?  It is an agreement between a company and its customer. It talks about the...

While working in the Support Organization we come across various stages but we never know where are we standing. If you are a New/Existing Manager/Head setting up a Department will come across the...

While working in the Support Organization we come across various stages but we never know where are we standing. If you are a New/Existing Manager/Head setting up a Department will come across the...

There are various channels which company can choose like Phone, Onsite support, Live Chat, Email. Now all this channel has its own Advantages & Disadvantages. Let’s understand them individually...