Weekly Blogs
Stay updated with practical tips, strategies and insights for building word-class support teams. From tools and workflows to leadership and metrics – we cover it all every week.
Every organization has the 2 important goals towards Customer Support Team 1) Increasing Operational efficiency: Organizations always want to ensure that they...
1. Inbound Call Center Services: – 800 Call Answering services: Nothing makes your business closer and more...
1. By Escalating Complaints about the Product: Escalating complaints to the Product team allows them to identify the root cause of issues and follow the Problem Management process to fix them...
1. By Escalating Complaints about the Product: Escalating complaints to the Product team allows them to identify the root cause of issues and follow the Problem Management process to fix them...
When I talk about the Type of Customer Support Team this is just a Framework. The organization has its own way of Structuring its Customer Support Department. The above given is a sample...
What will you learn: – New & Existing Team Leaders will learn how to become a Highly Effectively Team Leader – New & Existing Team Leader will learn how to Build &...
What you’ll learn – Existing & New Support Center Team Leader will learn the overall best practice which exists for Support Center operation Team – Existing & New Support...
Imagine you’ve just stepped into your new role as the Head of Customer Support. You’re enthusiastic, ready to lead your team, and eager to make an impact. But as you settle into your new...