Weekly Blogs
Stay updated with practical tips, strategies and insights for building word-class support teams. From tools and workflows to leadership and metrics – we cover it all every week.
When I talk about the Type of Customer Support Team this is just a Framework. The organization has its own way of Structuring its Customer Support Department. The above given is a sample...
What will you learn: – New & Existing Team Leaders will learn how to become a Highly Effectively Team Leader – New & Existing Team Leader will learn how to Build &...
What you’ll learn – Existing & New Support Center Team Leader will learn the overall best practice which exists for Support Center operation Team – Existing & New Support...
Imagine you’ve just stepped into your new role as the Head of Customer Support. You’re enthusiastic, ready to lead your team, and eager to make an impact. But as you settle into your new...
To achieve that Customer Support Strategic Plan i.e a long-term Support plan is built in which the support business assessment is conducted keeping the Mission & Vision of Support Department in...
As the Head of the Customer Support Department, you serve as the face of your team. Your role goes beyond management—it’s about inspiring and motivating your support supervisors and employees...
What is a Ticket Backlog: It is the number of tickets that are still not resolved and kept On-Hold in the Helpdesk system. Every Support Department must track this metric because the higher the...
What is a Ticket Backlog: It is the number of tickets that are still not resolved and kept On-Hold in the Helpdesk system. Every Support Department must track this metric because the higher the...
1) Budget & Time scale: As a Support Head/Manager always understand the Budget from the Business Team/Management as it will save a lot of time when selecting vendors. If you know the Budget...