When I talk about the Type of Customer Support Team this is just a Framework. The organization has its own way of Structuring its Customer Support Department. The above given is a sample structure used by many Customer Support Organization. Again, this could change depending upon your Business Goals & Customer Support Department Strategy. […]
Mix of Support Team Strategy Read More »
What will you learn: – New & Existing Team Leaders will learn how to become a Highly Effectively Team Leader – New & Existing Team Leader will learn how to Build & Manage a High-Performance Team – New & Existing Team Leader will learn how to Manage the Performance Management aspect effectively Are there
Building High Performing Teams Read More »
While working in the Support Organization we come across various stages but we never know where are we standing. If you are a New/Existing Manager/Head setting up a Department will come across the Tactical and Strategic stage. The word Tactical means short term i.e. the beginning Level. Reactive Stage: New Support: From the picture itself
Customer Support Department Tactical Maturity Stages Read More »
While working in the Support Organization we come across various stages but we never know where are we standing. If you are a New/Existing Manager/Head setting up a Department will come across the Tactical and Strategic stage. The word Tactical means short term i.e. the beginning Level. Reactive Stage: New Support: From the picture itself
Customer Support Department Tactical Maturity Stages Read More »
In my earlier Blogs, I wrote about how Powerful a Customer Support Center is and shared the various Career option available in Customer Support Department. Now in this blog, I would share various techniques to provide better Customer Support services. 1. Create a Strategy & High-Level Plan of Implementation: Every Customer Support department
Top 7 Ways to manage Customer Support & Services Effectively Read More »
In my earlier Blogs, I wrote about how Powerful a Customer Support Center is and shared the various Career option available in Customer Support Department. Now in this blog, I would share various techniques to provide better Customer Support services. 1. Create a Strategy & High-Level Plan of Implementation: Every Customer Support department
Top 7 Ways to manage Customer Support & Services Effectively Read More »
In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At
A Career in Customer Support Department Read More »
In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At
A Career in Customer Support Department Read More »
Welcome to everyone this is my first blog, so I am excited! Thanks for visiting this Blog. As an individual first we should understand what does a Customer Support Center do? Customer Support Center is a department who interacts with Customers through various touchpoints like Chat, Email, Phone Call, Social Media, etc. In this touchpoints, the
Power & Value of Customer Support Center Read More »
Welcome to everyone this is my first blog, so I am excited! Thanks for visiting this Blog. As an individual first we should understand what does a Customer Support Center do? Customer Support Center is a department who interacts with Customers through various touchpoints like Chat, Email, Phone Call, Social Media, etc. In this touchpoints, the
Power & Value of Customer Support Center Read More »
