Customer satisfaction is one of the key measures of quality of service provided by the Customer Support Department, Helpdesk & Service desk. Every Customer Support Department must send a Customer Satisfaction survey after every Interfaction (Chat, Email, Phone & Social Media) to measure Customer Satisfaction. Customer satisfaction is the percentage of customers who are either satisfied or […]
Why to measure Customer Satisfaction Score? Read More »
Customer satisfaction is one of the key measures of quality of service provided by the Customer Support Department, Helpdesk & Service desk. Every Customer Support Department must send a Customer Satisfaction survey after every Interfaction (Chat, Email, Phone & Social Media) to measure Customer Satisfaction. Customer satisfaction is the percentage of customers who are either satisfied or
Why to measure Customer Satisfaction Score? Read More »
In the traditional days, Voice channel was more popular. However, nowadays you will find Chat becoming more popular. Let’s understand why businesses should use Chat channels to support their Customer. Chat Widget on Website: Companies nowadays just need to paste the chat script code on their website and immediately their customers can see the Chat
Why Organization should use Chat Channel to support customers? Read More »
In the traditional days, Voice channel was more popular. However, nowadays you will find Chat becoming more popular. Let’s understand why businesses should use Chat channels to support their Customer. Chat Widget on Website: Companies nowadays just need to paste the chat script code on their website and immediately their customers can see the Chat
Why Organization should use Chat Channel to support customers? Read More »
In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At
A Career in Customer Support Department Read More »
In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At
A Career in Customer Support Department Read More »
