Support Team Leader Role in SLA (Service Level Agreement) Let us first understand what is a Service Level Agreement? It is an agreement between a company and its customer. It talks about the written commitment which the Company promises the customer to be delivered in the form of services. It has a legal obligation if […]
Support Team Leader Role in SLA & OLA Read More »
Support Team Leader Role in SLA (Service Level Agreement) Let us first understand what is a Service Level Agreement? It is an agreement between a company and its customer. It talks about the written commitment which the Company promises the customer to be delivered in the form of services. It has a legal obligation if
Support Team Leader Role in SLA & OLA Read More »
While working in the Support Organization we come across various stages but we never know where are we standing. If you are a New/Existing Manager/Head setting up a Department will come across the Tactical and Strategic stage. The word Tactical means short term i.e. the beginning Level. Reactive Stage: New Support: From the picture itself
Customer Support Department Tactical Maturity Stages Read More »
While working in the Support Organization we come across various stages but we never know where are we standing. If you are a New/Existing Manager/Head setting up a Department will come across the Tactical and Strategic stage. The word Tactical means short term i.e. the beginning Level. Reactive Stage: New Support: From the picture itself
Customer Support Department Tactical Maturity Stages Read More »
There are various channels which company can choose like Phone, Onsite support, Live Chat, Email. Now all this channel has its own Advantages & Disadvantages. Let’s understand them individually. · Phone Support: It is a traditional mode of Support in which the company provides support via Telephone. Benefit of Phone Support 1) It enables quick
Advantage & Disadvantage of Customer Touchpoints Read More »
There are various channels which company can choose like Phone, Onsite support, Live Chat, Email. Now all this channel has its own Advantages & Disadvantages. Let’s understand them individually. · Phone Support: It is a traditional mode of Support in which the company provides support via Telephone. Benefit of Phone Support 1) It enables quick
Advantage & Disadvantage of Customer Touchpoints Read More »
In my earlier Blogs, I wrote about how Powerful a Customer Support Center is and shared the various Career option available in Customer Support Department. Now in this blog, I would share various techniques to provide better Customer Support services. 1. Create a Strategy & High-Level Plan of Implementation: Every Customer Support department
Top 7 Ways to manage Customer Support & Services Effectively Read More »
In my earlier Blogs, I wrote about how Powerful a Customer Support Center is and shared the various Career option available in Customer Support Department. Now in this blog, I would share various techniques to provide better Customer Support services. 1. Create a Strategy & High-Level Plan of Implementation: Every Customer Support department
Top 7 Ways to manage Customer Support & Services Effectively Read More »
In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At
A Career in Customer Support Department Read More »
In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At
A Career in Customer Support Department Read More »
