What will you learn: – New & Existing Team Leaders will learn how to become a Highly Effectively Team Leader – New & Existing Team Leader will learn how to Build & Manage a High-Performance Team – New & Existing Team Leader will learn how to Manage the Performance Management aspect effectively Are there […]
Building High Performing Teams Read More »
What you’ll learn – Existing & New Support Center Team Leader will learn the overall best practice which exists for Support Center operation Team – Existing & New Support Center Team Leader will learn how to establish an effective Leadership & Management skillset – Existing & New Support center Team Leader will learn how to
Customer Support Team Leader Mastery Certification Read More »
Imagine you’ve just stepped into your new role as the Head of Customer Support. You’re enthusiastic, ready to lead your team, and eager to make an impact. But as you settle into your new responsibilities, you quickly realize that there’s a significant challenge ahead—financial management. You know that many people in your organization see
What is your Role as a Support Head/Manager under Financial Management? Read More »
To achieve that Customer Support Strategic Plan i.e a long-term Support plan is built in which the support business assessment is conducted keeping the Mission & Vision of Support Department in alignment with Organization Mission & Vision. In this assessment attributes like how Support Team will achieve the Goals of the Organization, the tools &
Who is responsible for building Customer Support Strategic planning? Read More »
As the Head of the Customer Support Department, you serve as the face of your team. Your role goes beyond management—it’s about inspiring and motivating your support supervisors and employees. By fostering teamwork, resolving conflicts, addressing communication issues, and ensuring that the necessary resources are in place, you help your department achieve its goals with
6 Essential Traits of Highly Effective Customer Support Leaders Read More »
Customer satisfaction is one of the key measures of quality of service provided by the Customer Support Department, Helpdesk & Service desk. Every Customer Support Department must send a Customer Satisfaction survey after every Interfaction (Chat, Email, Phone & Social Media) to measure Customer Satisfaction. Customer satisfaction is the percentage of customers who are either satisfied or
Why to measure Customer Satisfaction Score? Read More »
Customer satisfaction is one of the key measures of quality of service provided by the Customer Support Department, Helpdesk & Service desk. Every Customer Support Department must send a Customer Satisfaction survey after every Interfaction (Chat, Email, Phone & Social Media) to measure Customer Satisfaction. Customer satisfaction is the percentage of customers who are either satisfied or
Why to measure Customer Satisfaction Score? Read More »
In the traditional days, Voice channel was more popular. However, nowadays you will find Chat becoming more popular. Let’s understand why businesses should use Chat channels to support their Customer. Chat Widget on Website: Companies nowadays just need to paste the chat script code on their website and immediately their customers can see the Chat
Why Organization should use Chat Channel to support customers? Read More »
In the traditional days, Voice channel was more popular. However, nowadays you will find Chat becoming more popular. Let’s understand why businesses should use Chat channels to support their Customer. Chat Widget on Website: Companies nowadays just need to paste the chat script code on their website and immediately their customers can see the Chat
Why Organization should use Chat Channel to support customers? Read More »
What is a Ticket Backlog: It is the number of tickets that are still not resolved and kept On-Hold in the Helpdesk system. Every Support Department must track this metric because the higher the Backlog more the chance of customers getting upset. Let’s take an example of a Service Desk system to assume that it
Why Customer Support Ticket Backlog should be measured? Read More »
