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Customer support is an integral part of any business, and marketing it effectively can help improve customer satisfaction, drive customer loyalty, and increase revenue. If you are working as a Manager you can use some ways to market your customer support center to your customers. Showcasing your customer support team: Highlight your customer support team’s

  The main objective of customer service is to please customers on every level. However, doing so is difficult if your squad lacks the necessary equipment. According to over 27% of survey participants, “lack of efficacy” is the main reason why customers are frustrated with customer care. You need a process for your Support center

Whether you are a well-established firm or just starting to scale and grow, a successful customer service team can help you to grow your business, boost retention and increase sales among your existing  customer bases. Customer service is not about just resolving the questions it’s about building long-term relationships with the customers. Customers expect quick,

  Many Support Leaders are consistently under pressure to reduce the support cost keeping the quality at a top-level. To do that, they implement lots of good practice. They set KPI’s to measure Service level performance as well as Quality level performance like First contact resolution to increase customer satisfaction scores and Average response time