Govindraj Shetty

Govindraj Shetty is a customer support and success leader with over 19 years of experience across global organizations. He has built and scaled high-performing support and customer success teams, most notably at Yapsody, where he established departments and programs that consistently delivered strong customer satisfaction and client retention. He is a trainer, Udemy instructor, and founder of The Customer Support School, and the author to customer support books.

A Career in Customer Support Department

In my first blog, I wrote about the Power and Value of Customer Support Center and demonstrated how powerful the Customer Support Department is. Now in this article, I would discuss about the various Roles and Responsibility required in Customer Support Center. It could differ from company to company. 1. Customer Support Center Director: At […]

A Career in Customer Support Department Read More »