Govindraj Shetty

Support center Quality Assurance is a process where a Manager, supervisor, QA specialist & Support Team Leader monitor and evaluate how well, support professional handles customer interactions. A well-designed Quality assurance process sets a mechanism to measure the quality and consistency of service delivery, capturing customer insight, identifying trends, service issues, and training/coaching opportunities to […]

Support Team Leader Role in SLA (Service Level Agreement) Let us first understand what is a Service Level Agreement?  It is an agreement between a company and its customer. It talks about the written commitment which the Company promises the customer to be delivered in the form of services. It has a legal obligation if

Support Team Leader Role in SLA (Service Level Agreement) Let us first understand what is a Service Level Agreement?  It is an agreement between a company and its customer. It talks about the written commitment which the Company promises the customer to be delivered in the form of services. It has a legal obligation if

There are various channels which company can choose like Phone, Onsite support, Live Chat, Email. Now all this channel has its own Advantages & Disadvantages. Let’s understand them individually. ·         Phone Support:  It is a traditional mode of Support in which the company provides support via Telephone. Benefit of Phone Support 1)      It enables quick

There are various channels which company can choose like Phone, Onsite support, Live Chat, Email. Now all this channel has its own Advantages & Disadvantages. Let’s understand them individually. ·         Phone Support:  It is a traditional mode of Support in which the company provides support via Telephone. Benefit of Phone Support 1)      It enables quick